Shipping & Return Policy
PURETE.COM
Effective Date: March 12, 2024
Thank you for shopping at PURETE.COM! We want you to be completely satisfied with your purchase. If you're not, we're here to help. Please review our return policy below.
1. Eligibility for Returns
You may be eligible for returns under the following conditions:
2. Return Process
To initiate a return, please follow these steps:
3. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged product). Please ensure the product is securely packaged to prevent damage during return transit.
4. Inspection and Refund
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, you will receive a full refund to the original payment method.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact our customer service team within 7 days of receiving the item. We will provide instructions for returning the item, and we will cover the return shipping costs.
6. Non-Returnable Items
The following items are non-returnable:
7. Processing Time
Refunds will be processed within 3-5 business days of receiving the returned product. Please allow additional time for the refund to reflect on your credit card account.
8. Changes to the Return Policy
We reserve the right to modify or update the return policy at any time. Any changes will be communicated on our website.
If you have any questions or need assistance, please don't hesitate to contact our client services department. Your satisfaction is our priority!
Contact Us
If you have any questions or concerns about this Shipping & Returns Policy, please contact us:
Pureté, LLC.
3201 East Second Avenue, Ste. 300
Denver, CO 80206 U.S.A
(888) 384-5662 hello@purete.com